Terms and Conditions for Landscaping Brompton

These Terms and Conditions set out the basis on which landscaping services are supplied by us in relation to Landscaping Brompton and associated garden, outdoor and grounds maintenance works. By making a booking, confirming a quotation, or allowing work to begin, you agree to these terms. Please read them carefully before instructing any landscaping service, as they form the legal agreement between you and us for the provision of services.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider carrying out the landscaping works, and references to “you” and “your” mean the individual, business or organisation instructing the services. These terms apply to all standard landscaping works, including soft landscaping, hard landscaping, maintenance, planting, turfing, pruning, clearance, and related outdoor services, unless a separate written agreement states otherwise.

A quotation, estimate, proposal or schedule of works is provided on the basis of the information available at the time it is prepared. Unless expressly stated otherwise, quotations are valid for a limited period only and may be withdrawn or revised if the scope changes, access conditions alter, materials increase in price, or further site information becomes available. Nothing in a quotation creates a binding obligation until the booking process has been completed and acceptance has been confirmed in writing or by other agreed means.

Booking Process

All bookings for landscaping services in Brompton are subject to availability, assessment of the site, and confirmation of the work required. The booking process generally begins with an enquiry, followed by a review of the requested service and, where appropriate, a site visit or remote assessment. We may ask for photographs, measurements, plans, or other details to ensure the scope is properly understood before any date is offered.

Once the work has been agreed, we will usually provide a written confirmation setting out the nature of the service, the approximate start date or time window, key assumptions, and any special conditions. You are responsible for checking that all details are correct, including access arrangements, service scope, and any restrictions affecting the work. If anything is inaccurate or incomplete, you must notify us promptly so that changes can be considered before attendance.

A booking is only secured when we have confirmed acceptance and, where required, received any deposit or advance payment. We reserve the right to decline a booking if the job is outside our service capability, if the site is unsafe, if necessary permissions are absent, or if the requested works cannot reasonably be completed within the agreed timescale. Any date or start time provided is an estimate unless we expressly confirm it as fixed.

Payments and Charges

Prices for Landscaping Brompton services are based on the scope of work, labour required, materials, equipment, waste handling, and any other relevant factors. Unless otherwise stated, quotations are exclusive of VAT. Additional costs may arise where the actual conditions differ from those described, where the work is extended at your request, or where unforeseen issues are encountered, such as buried obstructions, poor ground conditions, hidden structures, or unsafe access.

Payment terms will be stated in the quotation or invoice. We may require a deposit, staged payments, or full payment in advance for certain works or materials. Unless an alternative arrangement has been agreed in writing, invoices are payable within the period stated on the invoice. Payment must be made in cleared funds and using the method specified by us. Any bank charges, transfer fees, or payment processing costs imposed by your provider remain your responsibility unless otherwise agreed.

Where you fail to pay any amount due by the relevant due date, we may suspend work, withhold materials, delay completion, or cancel future bookings until payment is received. We may also charge interest on overdue sums at the statutory rate permitted under applicable UK law, together with reasonable recovery costs where allowed. Title to any goods, plants or materials supplied may remain with us until full payment has been received.

Cancellations, Delays and Rescheduling

You may cancel or request a change to your booking by giving us reasonable notice. The amount of notice required may depend on the scale of the work, whether materials have already been ordered, and whether personnel or equipment have been allocated. If you cancel after work has been scheduled or materials purchased, you may be liable for any non-recoverable costs, reasonable administration fees, and the value of work already carried out.

Where cancellation occurs at short notice, including on the day of attendance or after our team has arrived on site, we may charge for lost time, travel, labour, and any wasted preparatory work. If weather conditions, health and safety concerns, access issues, or other circumstances beyond our reasonable control prevent us from attending or completing the work on the planned date, we will use reasonable efforts to rearrange the service. In such cases, we shall not be liable for indirect losses caused by the delay.

If you wish to reschedule, we will try to accommodate a new date, but availability cannot be guaranteed. Rebooking may be subject to updated pricing if the scope, materials, seasonal demand or site conditions have changed. We may also cancel or pause a booking where you fail to provide access, do not obtain necessary permissions, or do not make the site ready for the agreed works to proceed safely and efficiently.

Customer Responsibilities

You must ensure that the site is accessible and reasonably prepared for the agreed landscaping works. This includes providing safe access to the property, ensuring that pets, children, vehicles, and vulnerable objects are managed appropriately, and disclosing any known hazards before work begins. You must also identify underground services, hidden utilities, irrigation systems, drainage points, or other sensitive features where relevant. If you fail to do so, any resulting delay, damage, or additional cost may be charged to you.

Unless otherwise agreed, you are responsible for obtaining any required permissions, consents, licences, permits, or approvals for the works, including where the property is leasehold, jointly owned, subject to planning controls, or affected by management restrictions. You should also inform us of any tree preservation issues, conservation requirements, boundary concerns, or shared-access limitations that may affect the service. We are entitled to rely on the information you provide and are not responsible for errors arising from incomplete disclosure.

You must ensure that the site is suitable for the work to be carried out in line with the quotation and that any requested materials, colours, finishes, or planting preferences are clearly confirmed in advance. Where samples or images are provided, they are illustrative only and natural variation in plants, stone, timber, paving or other materials should be expected. Slight differences in shade, texture, growth habit or size do not constitute a defect.

Materials, Planting and Site Conditions

Where we supply plants, turf, soil, aggregates, paving, timber, fencing components or other materials for landscaping services, these will generally be selected with reasonable care and in line with the agreed specification. Living materials are subject to natural variation and environmental influences beyond our control. Unless a separate guarantee is provided in writing, we do not warrant the long-term survival or performance of plants, turf or other organic materials after handover, especially where maintenance, watering, drainage, frost, drought or soil conditions are outside our control.

If the site conditions differ materially from those anticipated, we may need to vary the work, substitute materials, or pause the project until the issue is resolved. Additional labour or materials arising from such variations may be charged extra. We will make reasonable efforts to discuss significant changes with you before proceeding, but where immediate action is required to protect safety, prevent damage, or preserve work already completed, we may act without prior approval and charge accordingly if the circumstances justify it.

Any lead times given for the supply of plants or specialist materials are estimates only. Delays by third-party suppliers, transport disruption, seasonal shortages, or adverse weather may affect delivery or completion dates. We are not liable for losses arising from such delays unless caused by our proven negligence or deliberate breach. If you provide your own materials, you remain responsible for their suitability, quality, quantity, and compatibility with the intended works.

Liability and Insurance

We will carry out our services with reasonable skill and care and in accordance with the agreed specification. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for any loss of profit, loss of business, loss of opportunity, or indirect or consequential loss arising out of or in connection with the services, except where such limitation is not permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Subject to this, our total liability for any claim arising from a single contract shall not exceed the total amount paid or payable for the relevant works, except where a higher level of liability has been expressly agreed in writing.

We are not liable for damage, defects, or failure arising from pre-existing conditions, hidden defects, subsidence, poor drainage, defective third-party work, abnormal weather, or your failure to maintain the works after completion. We also accept no responsibility for damage caused by third parties, neighbouring land, vandalism, utility providers, or any event outside our reasonable control. Where any issue is identified, you must notify us within a reasonable time so that we may inspect and, if appropriate, address it.

Waste Regulations and Disposal

All waste arising from Brompton landscaping works will be handled in accordance with applicable UK waste legislation and environmental requirements. We may remove green waste, soil, rubble, packaging, old materials, or general site debris where this forms part of the agreed service. Waste will be transported, stored, and disposed of using lawful and responsible methods, and may be transferred only to authorised facilities or licensed handlers where required.

If waste removal is included in the quotation, the charge will reflect the type and volume of waste anticipated. Additional disposal charges may apply where the actual quantity is greater than expected or where special handling is required for contaminated, heavy, sharp, or unusual waste. You must not ask us to dispose of materials that are hazardous, restricted, or unlawfully stored unless this has been specifically agreed and lawfully permitted.

Where waste transfer notes, duty of care records, or other documentation are legally required, we may retain or provide the appropriate records in accordance with our obligations. If you choose to keep any removed material, you are responsible for ensuring that its storage, transport, reuse, or disposal complies with the law. We may refuse to remove waste if doing so would breach regulations, create a risk to health and safety, or exceed the scope of the agreed service.

Completion, Defects and Aftercare

A service will normally be considered complete when the agreed works have been carried out and the site has been left in a reasonably tidy condition, allowing for the nature of the job. Where a handover inspection, snagging list, or sign-off process is agreed, completion may be subject to those steps. Minor variations that do not materially affect the intended result will not prevent completion from being confirmed.

If you believe there is a defect in the work, you must notify us within a reasonable period after completion and before the issue worsens due to lack of maintenance or external conditions. We may request photographs, a site visit, or access to inspect the matter. Where a valid defect is established and is attributable to our workmanship, we may choose to repair, replace, or rectify the affected part of the service at our discretion, subject to these terms and any applicable legal rights.

Unless expressly included in the quotation, aftercare, watering, feeding, pruning, seasonal maintenance, and ongoing maintenance of plants or installations are your responsibility once the work has been handed over. Some landscaping features require regular attention to remain in good condition. Failure to maintain the works appropriately may invalidate any remedy claim where the issue arises from neglect rather than defective workmanship.

Force Majeure, Data, and General Terms

We shall not be in breach of contract or otherwise liable for any delay or failure in performance resulting from events beyond our reasonable control. This includes, without limitation, severe weather, fire, flood, labour disputes, transport disruption, supply shortages, acts of government, public emergencies, utility failures, or access restrictions. Where such an event occurs, we may suspend or adjust the service until performance becomes reasonably possible.

Any personal data you provide in connection with a booking will be used only for the purpose of administering the service, communicating about the job, preparing documentation, and meeting legal obligations. We will handle personal data in accordance with applicable UK data protection law. We may retain records for a reasonable period where necessary for accounting, insurance, dispute resolution, or compliance purposes.

If any part of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. Any variation to these terms must be agreed in writing. These terms represent the entire agreement between the parties in relation to the relevant landscaping work unless otherwise stated in a signed written contract.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the services, unless mandatory law provides otherwise.

By proceeding with a booking for landscaping services, you confirm that you have read, understood and agreed to these terms. They are designed to provide clarity, manage expectations, and ensure that all landscaping Brompton work is delivered in a fair, lawful and professional manner.